سياسة الأستبدال و الأسترجاع

The customer has the right to exchange within 7 days only and to return within 3 days only from the date of the shipment's arrival. It is a condition: 1- that the product is in its original condition and in its original box and has not been used, and that it is well and tightly packaged when wishing to return or exchange it. 2- The customer bears the shipping costs in case of exchange and return. Return/exchange fee: The cost of return and exchange fees varies with shipping companies according to what is agreed upon with the companies. Steps for exchange or return: You can submit an exchange or return request via WhatsApp 0507170728 including the following data: For exchange: • Order number • Customer name • Reason for exchange • Name of the product to be exchanged • Name of the replacement product • You will be notified of the way to reorder and your service directly once your request is received and the products' condition is verified. • The customer bears the shipping fee for the product to be exchanged. For return: • Order number • Customer name • Reason for return • Name of the product to be returned • (Bank name + IBAN number + Account holder's name) * The account holder's name must match the invoice name. It is noted that the shipping cost will be deducted from the value of the product to be returned. • The amount will be transferred to the customer after the returned product arrives at the store and its condition is verified. The store is not responsible for the customer not receiving the order from the shipping company. If there are additional inquiries, you can contact via WhatsApp 0507170728 during working hours.